There are several benefits to using an automated healthcare call center instead of a general answering service. The ability for the patient to leave an exact message for the physician, the ability for the physician to immediately receive that message and respond, as well as the price saving factors for the practice make a lot of sense.
However, a healthcare call center isn’t just for emergency calls. It can allow patients to select for leaving a message for their doctor for non-emergency issues as well as having the system provide information on clinic or office hours and other relevant information.
Too often doctors and medical office managers have misinformation about the use of automatic healthcare call center systems. This can lead to a distrust of the systems which is completely inaccurate and can end up costing the office or clinic a considerable amount of money in paying a “live person” answering system.
It’s Not HIPPA Compliant
The reality is that an automated healthcare call center is HIPPA compliant if the system has been designed by professionals familiar with HIPPA requirements. With system protections built in and access only through those with authorization, these systems are designed to be completely HIPPA compliant.
Live people answering calls at a healthcare call center are far more likely to be out of compliance with HIPPA regulations. If compliance is a concern, a specialized automated system for medical practices is a must.
It Can’t Think
It is important to remember than an automated healthcare call center isn’t just an advanced answering machine. These systems answer the incoming calls on the first ring, prompt callers to complete required information, and then immediately contact the on-call physician if an emergency is reported.
The system can be set up to call multiple numbers including home numbers, pagers and cell phones, and allows the doctor to listen to the recorded message. However, should the on-call doctor not respond, the system will automatically go to the next number, ensuring your patient gets the necessary assistance.
Everyone will Report an Emergency
When a well-designed healthcare call center is in use, patients do not report everything as an emergency. They can leave a detailed message for their physician, and they will be confident the message will be heard and responded to in timely manner.
The myths about an automated healthcare call center shouldn’t hold you back from trying these revolutionary options to streamline your service to patients. New designs and features make these a great addition to any medical center, clinic, office or treatment facility.
