When you manage rental properties it is important to be available when your tenants need to get ahold of you. Often the things that need immediate attention happen during the night or after hours. When your tenants have emergency situations and need to get in touch with someone after hours it is important that they are able to relay their issues and feel like they are being listened to and taken care of. One of the best ways to ensure tenant satisfaction with your property is to have apartment answering services to take care of your after-hours phone calls.
How to Find Good Apartment Answering Services
When searching for answering services there are a few things to look for to ensure that the company you chose will do a good job handling tenant’s concerns
- Excellent Customer Service – be sure that the company that you hire has a good reputation for excellent customer service. They should be able to answer all of your question about their services and help you understand exactly how the answering service will work.
- Get References – ask the company you want to use for references and then give them a call and talk to them about how the service is working for them.
- No Hidden Fees – try to find a company that offers a fixed price for services. There should never be any hidden costs. A flat rate service plan is the best way to go because it allows you to budget that expense every month. This means that you will not have to pay per call or pay for messages transmitted.
- Customize Your Service – find a company that will allow you to customize your service to meet your needs. You may want to hear from potential renters even during off hours. A customizable service means that you can program the service to put through all calls from potential tenants.
- Get Calls Where They Need to Go – If you have a maintenance service you can make sure that after hour calls for maintenance go directly to the on call maintenance person and not to you or to person who handles new tenants. Being able to send calls where they need to go increases response time and leads to happier tenants.If you are ready to take your property management to the next level look into an automated answering service. It will save you time, hassle, and money and help you run your business more effectively.
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